Urgent Care Clinic

Hours of Operation

Monday to Friday
9am to 9pm
Saturday & Sunday
10:30am to 5pm

GENERAL INFORMATION The Medical Arts Urgent Care Clinic provides medical services, which are routinely available in primary care doctor’s offices. Unfortunately we are not an emergency facility or an essential service and are not equipped to deal with heart attacks, strokes, or catastrophic injuries.

Please inform reception if your visit is work related (WCB) or a result of a motor vehicle accident. During registration please inform us who your regular family doctor may be if outside the clinic.

Patients are seen on a first come first served basis. Your name will be placed on a list in time order when you check in at the clinic. Should there be a long wait you are free to leave for a short period, but please let reception know.

We try our best to see everyone before closing. We will advise at check in whether there may be a possibility you may not be seen.

We do not do complete check-ups, pap smears, or prenatal visits at the urgent care clinic. We are not able to do forms. You will need to see your family doctor for these types of visits.

Please note that medical emergencies may occur that require our doctor’s immediate attention or the doctor may be even called away from the clinic requiring the clinic to close. Although rare, we do our best to find a replacement but closing is always a possibility.

Abusive or offensive behavior will not be tolerated. You will not be seen or registered.

Food and beverages in the waiting areas are not allowed

PRESCRIPTIONS

Addictive medications such as NARCOTICS or BENZODIAZEPINES are not prescribed in our walk in clinic.

Prescription renewals will not be renewed by telephone. You will have to see your regular family physician or follow up in our urgent care clinic.

TEST RESULTS

Lab work and x-rays are usually not available for 4-5 working days.
The doctor will notify you of test results if they are ABNORMAL or if a follow up visit is required. Time does not allow us to notify patients with normal results. If you are concerned about the results and haven’t heard from the doctor, you may come in for a follow up appointment, or see your regular family doctor who will have received copies of the results.
Our nurses and staff are not authorized to give out test results. Please do not call for this reason.

Thank you for coming to the Medical Arts Centre