Walk in Clinic

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Urgent and Primary Care Clinic

 

Contact Us

Please call 778-766-5144 to book a same-day appointment.
Walk-in patients are not accepted. 

Hours of Operation

Monday to Friday: 8:00 AM – 9:00 PM
Saturday & Sunday: 9:00 AM – 6:00 PM
Hours may vary depending on physician availability.

General Information

The Medical Arts Urgent Care Clinic offers a range of primary care services typically provided by family physicians.

Please note:

  • We are not an emergency facility and cannot treat life-threatening conditions such as heart attacks, strokes, or serious injuries. In such cases, please call 911 or go to the nearest hospital emergency department.
  • Let reception know if your visit is related to a form,  workplace injury (WCB) or a motor vehicle accident (ICBC).
  • If your family doctor is not part of our clinic, please inform us during registration.

Services Not Offered:

  • Complete physical exams
  • Pap smears
  • Prenatal care

Occasionally, medical emergencies may arise that require our doctor’s immediate attention or may cause the clinic to close temporarily. While rare, this possibility exists, and we appreciate your understanding.

Please be respectful. Abusive or offensive behavior will not be tolerated. Patients exhibiting such behavior will not be registered or seen.

No food or beverages are allowed in the waiting areas

Prescriptions

Certain high-risk medications are not prescribed at our urgent care clinic, including:

  • Opioids: T3s, Percocet, Tramacet
  • Benzodiazepines: Ativan, Valium, Clonazepam
  • Sleep aids: Zopiclone, Zolpidem
  • Stimulants: Ritalin, Adderall, Dexedrine
  • Substance use treatments: Suboxone, Methadone, Kadian

Prescription renewals will not be done over the phone.
Please see your regular physician or return to urgent care for renewals. 

Test Results

Lab and imaging results typically take 4–5 business days to become available.

  • You will be contacted only if your results are abnormal or if a follow-up is necessary.
  • Due to time constraints, we do not contact patients with normal results.
  • If you have concerns or haven’t received an update, feel free to book a follow-up appointment or consult your family doctor (who will also receive the test results).

Please do not call for test results. Our staff are not authorized to release this information.  

Thank you for visiting the Medical Arts Centre Urgent Care Clinic.
We’re here to help with your non-emergency medical needs.

 

WHEN DO YOU CONTACT…

EMERGENCY OR 9-1-1

  • You think you are having a stroke or heart attack
  • You have trouble breathing
  • You have had a MAJOR injury
  • When you get hit in the head and lost consciousness
  • You think you are going into labor or have a potentially serious concern about your pregnancy
  • When you think you have broken a bone in your body
  • You have a SERIOUS allergic reaction (anaphylaxis)
  • Major psychiatric illness (feeling suicidal)

THE WALK-IN CLINIC

  • You have an infection (bladder infection)
  • MINOR cuts or wounds (need a few stitches or tetanus booster)
  • You have a MINOR allergic reaction (red, itchy skin)
  • You have a MILD asthma attack (increased wheezing)
  • You have something in your eye
  • Nose bleed
  • You need an abscess drained
  • You need emergency birth control
  • Prescription renewals when you cannot see your own doctor (NO narcotics or other medications requiring close monitoring)
  • Sexual health (STI)
  • Sprains (ankle sprain)
  • You do not have a family doctor

YOUR OWN FAMILY DOCTOR

  • For a prescription for narcotics or sleep aids
  • New conditions not requiring urgent care (fatigue)
  • For follow-up visits (diabetes monitoring or follow-up from hospital)
  • Lab results or x-ray results
  • Regular check-ups (physical, pap)
  • Referrals to specialists
  • Forms (insurance form)
  • NON-URGENT x-rays or ultrasounds
  • Prenatal visits
  • Information on good health and disease prevention (routine vaccinations)
  • Mental health
  • WCB (Work Safe B.C. visits)