Urgent Care Clinic
Hours of Operation
Monday to Friday
8am to 9pm
Saturday & Sunday
9am to 6pm
The Medical Arts Urgent Care Clinic provides medical services, which are routinely available in primary care doctor’s offices.
Unfortunately we are not an emergency facility or an essential service and are not equipped to deal with heart attacks, strokes, or catastrophic injuries.
Please inform reception if your visit is work related (WCB) or a result of a motor vehicle accident. During registration please inform us who your regular family doctor may be if outside the clinic.
Patients are seen on a first come first served basis. Your name will be placed on a list in time order when you check in at the clinic. Should there be a long wait you are free to leave for a short period, but please let reception know.
We try our best to see everyone before closing. We will advise at check in whether there may be a possibility you may not be seen.
We do not do complete check-ups, pap smears, or prenatal visits at the urgent care clinic. We are not able to do forms. You will need to see your family doctor for these types of visits.
Please note that medical emergencies may occur that require our doctor’s immediate attention or the doctor may be even called away from the clinic requiring the clinic to close. Although rare, we do our best to find a replacement but closing is always a possibility.
Abusive or offensive behavior will not be tolerated. You will not be seen or registered.
Food and Beverages in the waiting areas are not allowed.
Medications at high risk are not prescribed in Urgent Care. These include opioids (T3’S, Perocet, Tramacet) benzodiazepines (Ativan, Valium, Clonazepam) other sleeping pills (Zopiclone, Zolpidem) stimulants (Ritalin, Adderal, Dexedrine) Suboxone, Methadone and Kadian are not prescribed in Urgent Care.
Prescription renewals will not be renewed by telephone. You will have to see your regular family physician or follow up in our urgent care clinic.
Lab work and x-rays are usually not available for 4-5 working days.
The doctor will notify you of test results if they are ABNORMAL or if a follow up visit is required. Time does not allow us to notify patients with normal results. If you are concerned about the results and haven’t heard from the doctor, you may come in for a follow up appointment, or see your regular family doctor who will have received copies of the results. Our nurses and staff are not authorized to give out test results. Please do not call for this reason.
Thank you for coming to the Medical Arts Centre
WHEN DO YOU CONTACT…
EMERGENCY OR 9-1-1
- You think you are having a stroke or heart attack
- You have trouble breathing
- You have had a MAJOR injury
- When you get hit in the head and lost consciousness
- You think you are going into labor or have a potentially serious concern about your pregnancy
- When you think you have broken a bone in your body
- You have a SERIOUS allergic reaction (anaphylaxis)
- Major psychiatric illness (feeling suicidal)
THE WALK-IN CLINIC
- You have an infection (bladder infection)
- MINOR cuts or wounds (need a few stitches or tetanus booster)
- You have a MINOR allergic reaction (red, itchy skin)
- You have a MILD asthma attack (increased wheezing)
- You have something in your eye
- Nose bleed
- You need an abscess drained
- You need emergency birth control
- Prescription renewals when you cannot see your own doctor (NO narcotics or other medications requiring close monitoring)
- Sexual health (STI)
- Sprains (ankle sprain)
- You do not have a family doctor
YOUR OWN FAMILY DOCTOR
- For a prescription for narcotics or sleep aids
- New conditions not requiring urgent care (fatigue)
- For follow-up visits (diabetes monitoring or follow-up from hospital)
- Lab results or x-ray results
- Regular check-ups (physical, pap)
- Referrals to specialists
- Forms (insurance form)
- NON-URGENT x-rays or ultrasounds
- Prenatal visits
- Information on good health and disease prevention (routine vaccinations)
- Mental health
- WCB (Work Safe B.C. visits)